Community Engagement & Accountability (CEA) is a way of working that recognizes and values all community members as equal partners whose diverse needs, priorities and preferences guide everything the Red Cross Red Crescent Movement does. This is achieved by integrating meaningful community participation, open and honest communication and mechanisms to listen to and act on feedback data within programmes or operations.

The COVID-19 crisis has accelerated the need for digital ways of reaching communities with lifesaving information, of better understanding their needs and of receiving their feedback.

510 designs and develops products and services to support this need and helps National Societies and their partners in having meaningful and scalable engagement with the communities they serve.

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