The IFRC Strategy 2030 calls for an urgent shift of leadership and decision-making to the most local level – placing local communities at the very centre of change so that actions are effective, inclusive and sustainable. Achieving this will require the IFRC and National Societies to adopt a more systematic, consistent and high-quality approach to engaging with and being accountable to communities.

With Digital CEA as a service, 510 supports this process. Our CEA team helps with writing CEA strategies that integrate (digital) feedback mechanisms and two-way communication tools into National Society guidelines and plans; we help with leveraging CEA data and evidence for decision-making by implementing (digital) products and processes that allow for more systemic collection, analysis, visualization and sharing of feedback data; and we work on improving the quality of the engagement itself.