Digital Engagement Hub

The Digital Engagement Hub is a collaboration between the IFRC, the Norwegian Refugee Council, 510, a number of National Societies and several other partners.

The goal of the Digital Engagement Hub is to increase and improve local and scalable engagement and accountability by facilitating multi-channel communication between humanitarian actors and people affected by disasters and crises.

We design, configure and build a standardized technological solution that is replicable and supported across the IFRC network and that provides actionable insights into feedback from people affected.

“From being a refugee myself to supervising our helpdesk team, I’ve learned that the helpdesk is more than just a support system – it’s a place where we turn uncertainty into understanding.” 

Valerija Krupicka, Helpdesk Supervisor at the Hungarian Red Cross