Human-centred design is an approach that focuses on understanding the needs, preferences, and behaviours of people to create solutions tailored to their specific contexts. It involves continuous engagement with end-users of a product or service, with a focus on co-creation and a strong participatory component throughout the design process, ensuring that their voices and experiences shape the final solution.
In the humanitarian space, human-centred design brings added value by placing affected communities at the forefront of decision-making. By empathizing with their perspectives and involving them in the design process, organizations can develop more effective and sustainable solutions that address the root causes of problems. This approach fosters empowerment, dignity, and resilience among people affected, ultimately leading to better outcomes and positive social impact.
At 510, we follow a human-centred design approach in everything we do, with a meticulous focus on developing our products and services to be as safe, user-friendly and accessible as possible for the communities we serve, in collaboration with our partners.